Cloud Calling Services

Get Your Personal Admin Panel

Take Your Call Center Performance to Newer Heights

Cloud-based call center solutions provide a simple way to manage all your call center needs. You can set up your call center in just a few minutes without the hassle of dealing with complicated infrastructure.

There’s no need to hire extra staff or buy expensive hardware for your phone system. All you need is a trustworthy cloud telephony provider that meets your specific business requirements. With a cloud telephony portal, you can easily add, remove, or change agent information in seconds.

Dstechnoverse helps you manage calls smoothly and gives you access to real-time call data whenever you need it. You can join live calls to support your team in handling customers better. After each call, agents can leave comments and notes for future reference.

Direct calls to the right agent to ensure quick customer service. Smart routing and ringing strategies make sure that no calls go unanswered.

Increase your business productivity and streamline workflows by connecting your phone system with third-party applications. With support available 24/7 through email, phone, or chat, your business can keep running smoothly.

Using advanced analytics, managers can closely monitor team performance and manage customer interactions more effectively. Key metrics like the number of answered calls and active agents are easily visible on the dashboard.

Cloud Call Center Solutions We Offer

We offer a comprehensive range of cloud telephony solutions designed to provide top-notch customer engagement and service.

Toll Free Number

Gain brand reputation & more calls that are free for customers to reach.

Voice Broadcasting

Convey voice messages to a huge audience – effectively & effortlessly.

Virtual Number

Affordable mobile numbers for business, desinged to simplify campaign tracking.

Missed Call Service

Run multiple missed call campaigns and get connected with customers at no cost.

IVR

Interactive Voice Response to handle calls with reduced human dependency.

Bulk SMS

Send automated transactional, promotional and verification SMS to your customers.

Features

End-to-end Solution for All Your Call Center Needs

Setup Call Center in Minutes

Configure your call center infrastructure in no time and get started with your customer calls instantly.

Grow Business With CRM

Capture customer details and simplify repetitive tasks by integrating your telephony system with CRM.

Track Agent Performance

Manage your agent activities and keep a check on their customer handling efficiency with the help of customised dashboards.

Automate Call Management Process

Features such as call recording, forwarding and routing are offered in the call management suite to ease your call handling.

Perform Real-time Call Analytics

Improvise your call handling strategies instantly by analysing your call center performance with real-time calling data.

Admin Panel

Managers can add, remove or edit agent’s account & corresponding groups from secure and easy-to-operate admin panel.

Benefits

Spend Less and Deliver More

Quick to Scale

Scale your business phone system and handle any business demand without worrying about infrastructure overhead and cost.

Ensures Business Continuity

Reliable & resilient disaster recovery plans and security standards ensure your business does not experience any downtime.

Easy to Manage Calls

Simplify and automate your call management processes with intelligent call ringing & routing strategies.

Reflects a Professional Brand Image

Answer all customers with a personalised welcome message to reflect a professional brand image.

Provides Remote Connectivity

Work on-the-go and multiply your business productivity by forwarding calls and accessing agent portal on your smartphones.

Access to Real-time Call Center Data

Stay updated of all your call center activities by accessing real-time call center information on your dashboard.

Why To Choose Dstechnoverse

Best-in-Market Pricing

Get high-quality cloud telephony suite with minimal effort and cost investment.

Enhanced Customer Support

Get enhanced live assistance from our product experts over email, chat and call.

99.99% Uptime Guarantee

Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.

Cloud Telephony Suite

Get access to fully functional cloud telephony suite along with free SMS & call credits.

End-to-End Customer Service

From research to post-purchase assistance, we ensure hassle-free customer service at every step.

API Integrations

Innovate your business solutions with CRM and other third-party application integration.

Get in Touch with Us

Have questions about our cloud calling solutions? Fill out the form below, and our team will get back to you shortly.

FREQUENTLY ASKED QUESTIONS

We thought you'd never ask.

I’m a bit confused—how can a call center exist on the cloud?

It can, and all it takes is a software. Customise the suite as per your business needs, easily make and receive calls, and forget about all the limitations an offline system presents. If your Net is smooth and stable, and your headset is good, there you have it—a top-quality cloud call center software.

If I take my call center online, will it help me manage my traffic better?

Short answer: Yes. Long answer: Features such as automatic call distribution (ACD) and IVR help you streamline your traffic. When the latter gets too hot to handle, these cloud call center solutions kick in to route calls efficiently to their respective destinations.

Sounds great. How do I go about setting up my own cloud call center software with Dstechnoverse?

Our solution experts will tell you how, based on your business needs. Hit them up on chat or dial the toll-free number.

But wait. What are inbound and outbound call center solutions in the first place?

Say you receive many calls at once. Each is routed to different extensions or destinations, courtesy what is called an ‘inbound call center solution’. If you’re making calls, then a fresh set of features come into play, and these are ‘outbound call center solutions’. A cloud-hosted call center lets you deal with everything, and in various ways. Just name your requirement.

Setting a cloud call center software up is surely a time-consuming process, isn’t it?

Not at all. The cloud call center software is set up immediately.

My needs are quite specific. Is your cloud call center software open to customisation?

Yes, of course. Tell our solution experts your present business needs and have them recommend to you only the services you need. This way, save good money.